There are 3 ways you can rent from Tie A Bow
Can my guests play with the rentals?
All decoration items and dessert displays from our Collection should be handled with care and are not to be played with.
Does Tie a Bow deliver and pick-up?
This service is a $50 fee if delivery and pick-up is less than 10 miles from our location, and a $100 fee if delivery and pick-up is within 11 to 20 miles from our location.
Note 1: NYC delivery price excludes tolls. Final price dependent on total cost of tolls.
Note 2: Tie a Bow does not deliver outside of 20 miles from our location
Does Tie a Bow set up?
No. We only deliver and pick-up the rentals.
Can I get my rentals myself?
Absolutely. Just come to our location to pick-up and return you rentals. This service is free of charge.
When can I get my rental items for a weekend event?
Customer pick-up and/or Tie a Bow delivery will be on Friday from 2PM to 7PM, and customer return and/or Tie a Bow pick-up will be on Monday from 8AM to 12 noon.
When can I get my rental items for a midweek event?
Customer pick-up and/or Tie a Bow delivery will be on Monday from 2PM to 7PM, and customer return and/or Tie a Bow pick-up will be on Friday from 8AM to 12 noon.
How much do I pay if I a break or damage an item?
We know accidents happen and Tie a Bow will completely understand if any of its items get damaged or broken. However, Tie a Bow has a commitment with its clients and in order to replace damaged or broken items quickly, it is mandatory that you provide a credit card number that will be on file in case we need to charge your card for the full replacement value for any damaged, broken or missing items.
It is very important that you know that rental value is different than replacement value. In the case of damaged or missing items, Tie a Bow will charge your credit card on file the replacement value of the item(s). Each item has a replacement value which is significantly more than the rental value. The replacement value of each item will be listed on your invoice.
Do I get a refund if I cancel my order?
Tie a Bow does not issue refunds for rentals.